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  • Home
  • About Us
    • About Us
    • How We Work
    • Our Team
    • Success Stories
    • Speaking
  • Strategic Focus Program
    • Strategic Focus Program™
    • Strategic Focus Scorecard™
    • Strategic Focus Vision Session™
    • Success Stories
  • Book a Speaker
  • Free Resources
    • Tools to Manage Your Business
    • 2 Minute Tips
    • Strategic Focus Scorecard™
    • Book a Speaker
    • Blog
  • Blog
  • Contact Us

Tag Archives: client expectations

How To Recover from the Customer Service Snafu

Blog, Management & Leadership, Marketing & SalesBy Your Planning PartnersAugust 24, 2011Leave a comment

We all want to give our customers the very best service. Unfortunately, Murphy is lurking in the shadows to ensure that whatever can go wrong will go wrong. And Murphy was an optimist! So despite our best effort things will go wrong and a customer will experience bad or horrible service from our company. When…

thrilled stick figure people

10 Ways to Thrill Your Customers

Blog, Management & Leadership, Marketing & SalesBy Your Planning PartnersAugust 17, 2011Leave a comment

“Do you provide good customer service?” We ask every business owner who crosses our path that question. Not surprisingly, they all say yes! Who would say no? We all believe we provide the very best customer service, but do we? Or more importantly do our customers think we do? There are five levels of customer…

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