Build Your Business By Building Relationships! You go to a networking event. You do all of the right things. You “get”more cards than you “give”. You rush back to your office and you send a follow-up email scheduling an introductory meeting. Whew … that’s done …this is definitely a client in the works. It’s the…
Why is why so powerful? Because it enables you to get to the root of a problem, rather that applying superficial band-aid solutions that solve nothing. Rather than accepting the first reason for a problem you respond with a question starting with why. If you respond with at least 5 ‘why’ questions there is a…
Alex was bored with his business but that was okay because it gave him plenty of time to pursue his real passion; sailing. And it was this passion that led him to invent a product that took him on a successful and rewarding business journey. He invented a hat for the sailing community that would…
Last week we celebrated two Canadian companies that have a significant impact in Canada; Lee Valley Tools and Dufflet Pastries. This week we celebrate a company that has a presence on a global scale; the Four Seasons Hotels and Resorts. In 1961 a young architect named Isadore Sharp, who knew nothing about the hotel business,…
This month’s blogs have been all about customers. How to care for them. How to deliver excellent customer service that thrills them. How to recover from a customer service snafu. And so I thought it was appropriate to end the series nominating companies for the Customer Service Hall of Fame. Here are my nominations. Porter…
The statistics are startling. Of the customers who leave you: 3% do so because they move away 12% are lured away by the competition 15% just don’t like your products or services 70% leave because they think you don’t care Yes that’s right … 7 out of every 10 customers who stop doing business with…
