Alex was bored with his business but that was okay because it gave him plenty of time to pursue his real passion; sailing. And it was this passion that led him to invent a product that took him on a successful and rewarding business journey. He invented a hat for the sailing community that would…
This month’s blogs have been all about customers. How to care for them. How to deliver excellent customer service that thrills them. How to recover from a customer service snafu. And so I thought it was appropriate to end the series nominating companies for the Customer Service Hall of Fame. Here are my nominations. Porter…
“Do you provide good customer service?” We ask every business owner who crosses our path that question. Not surprisingly, they all say yes! Who would say no? We all believe we provide the very best customer service, but do we? Or more importantly do our customers think we do? There are five levels of customer…