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  • Home
  • About Us
    • About Us
    • How We Work
    • Our Team
    • Success Stories
    • Speaking
  • Strategic Focus Program
    • Strategic Focus Program™
    • Strategic Focus Scorecard™
    • Strategic Focus Vision Session™
    • Success Stories
  • Book a Speaker
  • Free Resources
    • Tools to Manage Your Business
    • 2 Minute Tips
    • Strategic Focus Scorecard™
    • Book a Speaker
    • Blog
  • Blog
  • Contact Us

Tag Archives: thrilled customer

A Business Built On A Hat

Blog, Management & LeadershipBy Your Planning PartnersNovember 3, 20112 Comments

Alex was bored with his business but that was okay because it gave him plenty of time to pursue his real passion; sailing. And it was this passion that led him to invent a product that took him on a successful and rewarding business journey. He invented a hat for the sailing community that would…

Customer Service Hall of Fame

Blog, Management & Leadership, Marketing & SalesBy Your Planning PartnersAugust 31, 2011Leave a comment

This month’s blogs have been all about customers. How to care for them. How to deliver excellent customer service that thrills them. How to recover from a customer service snafu. And so I thought it was appropriate to end the series nominating companies for the Customer Service Hall of Fame. Here are my nominations. Porter…

thrilled stick figure people

10 Ways to Thrill Your Customers

Blog, Management & Leadership, Marketing & SalesBy Your Planning PartnersAugust 17, 2011Leave a comment

“Do you provide good customer service?” We ask every business owner who crosses our path that question. Not surprisingly, they all say yes! Who would say no? We all believe we provide the very best customer service, but do we? Or more importantly do our customers think we do? There are five levels of customer…

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